Real-time updates between vet teams and pet owners.
What is Frankie?
Designed for veterinary hospitals, Frankie is ideal for ER, specialty, and general practice teams looking to streamline communication and improve client experience. With real-time chat, photo sharing, and easy updates, you improve client satisfaction and reduce phone calls.
How it works
🏥 Clinic signs up – Invite team🐾 Add patients – Clients get access📨 Send updates – Notes, photos, chats✅ Close chat – PDF for Premium; deleted in 14 days
Why clinics love Frankie
Saves staff timeEnhances client trustStreamlines communicationEasy setupFlexible pricingSecure and private
Privacy Policy
Privacy Policy
Effective Date: July 3, 2025Frankie ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Frankie mobile application and website.1. Information We Collect
We collect the following types of information:User Account Information: When veterinary clinics or staff sign up, we collect names, email addresses, clinic details, roles, and other relevant account information.Client Information: Clients (pet owners) may receive temporary access to a chat via one-time codes. We do not require clients to create an account.Pet & Chat Information: Clinics may input pet names and share updates, images, and notes about a patient's care.Device Information: We may collect technical data such as device type, operating system, and app version.Analytics: We collect anonymous usage data to help improve the app’s performance and functionality.2. How We Use Your Information
We use your information to:Provide, operate, and maintain the Frankie service.Facilitate communication between veterinary clinics and pet owners.Improve the app’s functionality, usability, and security.Respond to support inquiries and technical issues.Comply with legal obligations or enforce our terms.3. Data Sharing
We do not sell or rent your personal data. We only share it in the following cases:With trusted service providers such as Firebase (for data storage and authentication), RevenueCat (for subscription management), and EmailJS (for invite communication). These services operate under strict confidentiality agreements.If required by law, subpoena, or legal request.4. Data Security
We take appropriate measures to protect your data:Chat messages and content are encrypted in transit (via HTTPS).Images and messages are automatically deleted 14 days after the chat is closed.Role-based access control is enforced to limit visibility and access to sensitive data.5. Data Retention
Clinic and staff account information is retained for as long as the account remains active.Chat messages and media are retained for 14 days after a chat is closed.Anonymous client access data is deleted after their access period ends.6. Children’s Privacy
Frankie is intended for use by veterinary professionals and adult pet owners. It is not directed at children under 13, and we do not knowingly collect personal data from children.7. Your Rights
If you are a user of Frankie, you may contact us to:Request access to your personal dataCorrect inaccurate informationRequest deletion of your data, subject to legal and operational requirementsYou can contact us at:
📧 [email protected]8. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be posted within the app and on our website, with the “Effective Date” updated at the top of this policy.9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:Frankie Support
📧 [email protected]
Terms of Service
Effective Date: July 3, 2025Welcome to Frankie – a communication tool designed for veterinary clinics to keep pet owners informed while their pets are in care.By using Frankie, you agree to these Terms of Service. Please read them carefully.1. Who We Are
Frankie is a communication platform that allows veterinary clinics to send updates, chat, and share important information with clients during their pet’s care. Clients can view updates, respond to messages, and stay informed.2. Your Responsibilities
You agree to use Frankie only for lawful, appropriate purposes related to veterinary care.
You will not misuse the app to send inappropriate, abusive, or unauthorized content.
You are responsible for keeping your login code or credentials private.3. Clinic Use
Clinics are responsible for the content shared with clients.
Clinics agree to obtain appropriate consents before sharing medical or personal data.
Clinics must not share client data outside the scope of Frankie without consent.
Clinic accounts are limited by subscription tier, including restrictions on the number of staff members that can be added.4. Client Use
Clients understand that Frankie is not a substitute for direct medical advice.
All content shared in Frankie is for informational purposes only.
Clients should contact their clinic directly for emergencies or critical issues.5. Content & Data
Frankie stores messages, images, and shared documents temporarily to support communication.
Chat content is retained for a limited time (e.g., 14 days after chat closure) unless otherwise noted.
PDF exports are available to clinics on eligible plans.
We take privacy and data protection seriously. For more details, please see our [Privacy Policy].6. Subscription & Payment
Some features, such as PDF exports and increased staff capacity, are available only through paid subscription tiers.
Subscriptions are managed through the App Store and billed according to your selected plan.
Free trials, upgrades, downgrades, and cancellations follow App Store policies.
Each subscription is tied to the clinic account that originally registered for the plan.7. Limitations
Frankie provides a secure platform for communication but is not responsible for:The accuracy or completeness of medical content shared by clinicsAny delays, errors, or data loss due to connectivity issuesMisuse of the app by clinics, clients, or staffAny limitations resulting from incorrect subscription tier usage8. Changes to Terms
We may update these Terms of Service periodically. Continued use of Frankie after any updates means you agree to the latest version.9. Contact
For questions or concerns, please reach out to us through the “Email Us” section in the app or contact us at [email protected].10. Platform Availability
Frankie is only available on mobile and tablet devices (iOS and iPadOS). The app and all its features, including subscriptions, communications, and client access, are not available through a web browser. Users must access Frankie through the official mobile app.
Subscription Pricing
Frankie is a low-cost communication tool for all clinic sizes!
Frequently Asked QuestionsWhat is Frankie?
Frankie is a simple communication app for veterinary clinics. It allows your team to send real-time updates, photos, and chat messages to pet owners while their pets are hospitalized.Who is Frankie for?
Frankie is designed for veterinary hospitals, specialty centers, and emergency clinics. It’s also a great fit for boarding and grooming facilities that want to keep pet parents in the loop.How do clients join a chat?
Clients receive a one-time access link or code via email. No account, login, or app download is required. They just click and start viewing updates.How long are chats available?
Chats stay open while the patient is in care. Once the pet is discharged, the chat is closed. Closed chats remain accessible to the clinic for 14 days.Can clients reply or send messages?
No. Frankie is designed for one-way communication from the clinic to the client. This helps reduce back-and-forth while still keeping clients informed.Can I export or save the chat history?
Yes! Premium users can export closed chats as a PDF for your records or medical files.Does Frankie support multiple team members?
Yes. Clinics can invite multiple staff members to view or manage chats. Access is controlled by admin users.How much does it cost?
Frankie has a free trial and multiple subscription options based on clinic size and needs. See the app for current pricing.How do I delete my account?
There is a "Delete Account" button on your Profile page. You can also email us at [email protected].More questions?
Email us at [email protected]